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Returns / Refunds

In-Person Returns

If you are in Athens (Greece) you have the option to return goods in-person to our physical stores in Athens, Greece:

  • Free Shop: 17 Skoufa Street / Kolonaki / 10673
  • Free Shop: 15 Dimitriou Vasiliou Avenue / Neo Psychiko / 15451
  • Free Shop: Golden Hall 1st Floor.

Working hours are: Monday, Wednesday, Saturday 10:00 - 16:00 and Tuesday, Thursday, Friday 10:00 - 21:00. 

 

Shipping Returns

If you are sure that your returning item(s) comply with our terms and conditions then please ship your return to:

FREE SHOP S.A.
RETURNS DEPARTMENT
15 Dimitriou Vasiliou Avenue
Neo Psychiko - 15451 - Greece

(if required: Telephone +30 210 3641500)

Please keep in mind that you are responsible for the shipment until it reaches our warehouse. If the package is damaged, lost, or stolen before it is delivered to our warehouse we obviously have no responsibility or liability for it. You will need to find a solution with the shipping carrier you selected.

For that reason we strongly advise that you use a shipping service that provides tracking and delivery confirmation. You will be unable to locate/track your shipment if you don't use such a service.

Return Shipping is paid by you and it's not refundable.

 

Return Guidelines

All returns, In-Person and Shipped, need to comply with our terms and conditions which you may read in full at: https://freeshop.gr/pages/terms-conditions

Here is a summary of our main return terms:

  • You have 14 days from receiving the goods to initiate the return.
  • The goods must be in the exact same condition that we shipped them in. We will reject any goods that have sign of use, wear, or tear. 
  • The goods must be returned with all the accompanying packaging.
  • Any tags attached to the goods must remain attached. 
  • The original shipping charge is non-refundable.
  • You are responsible to ship the return and pay for the return shipping which is also non-refundable.

 

Refunds

As soon as we receive your return, we will inspect the goods for compliance with our Return Guidelines, and if they pass we will immediately issue your refund. As soon as the refund is issued you will receive an electronic message (email/sms) to notify you. If your return is rejected we will contact you to discuss options.